Effective date: July 20, 2026
We want customers to receive the product they ordered in good condition. Please review this policy before requesting a return, replacement, refund, or cancellation.
Start with an authorization request
Before sending any item back, email info@katiuskamusic.com with your order number, the item involved, and the reason for the request. Unapproved returns may be refused or delayed.
Damaged, defective, or incorrect items
Contact us within 14 days after delivery if an item arrives damaged, defective, or different from what was ordered. Include clear photos of the item, packaging, and shipping label when available. After review, we may offer a replacement, refund, or another appropriate remedy. When we require a return because of our error or a verified defect, we will provide instructions and cover reasonable authorized return costs.
Change-of-mind and size requests
Contact us within 14 days after delivery. To be considered, an item must generally be unused, unworn, unwashed, and in its original condition. The customer is responsible for authorized return shipping unless the product is defective, damaged, or incorrect. Original shipping charges are normally nonrefundable.
Many products are made to order. Personalized, customized, made-to-order, intimate, hygiene-sensitive, final-sale, and gift-card items may not be eligible for change-of-mind returns or exchanges, except where required by law.
Cancellations and address changes
Contact us as quickly as possible after ordering. Production or fulfillment may begin shortly after payment, so cancellation, size changes, product changes, or address changes cannot be guaranteed. If an order has already entered production or shipped, the applicable return rules will apply.
Return condition and shipping
Use a trackable shipping method for authorized returns and keep the receipt. We are not responsible for customer-return packages that are lost or damaged before reaching the return destination. Do not send returns to the business address on the website unless the authorization instructions specifically direct you there, because some products must be returned to a designated fulfillment location.
Refund timing
Approved refunds are issued to the original payment method when possible. After a refund is processed, banks and payment providers may require additional time to post it to your account. Discounts, taxes, and shipping charges will be handled according to the circumstances of the return and applicable law.
Late or missing refunds
If you received confirmation that a refund was issued but do not see it, first check with your bank or payment provider. If the expected processing period has passed, contact us with the order number.
Legal rights
This policy does not limit consumer rights or remedies that cannot be waived under applicable law.
Contact
Return and refund requests should be sent to info@katiuskamusic.com.