Effective date: July 20, 2026
This Shipping Policy explains how Katiuska Music processes and delivers store orders.
Where we ship
We ship within the United States and to international destinations supported by our fulfillment and carrier partners. Shipping availability and charges are shown during checkout. Some products or destinations may be unavailable because of carrier, customs, legal, or production restrictions.
Processing and production
Many Katiuska Music products are made or prepared after an order is placed. Production and processing times vary by product, order volume, and fulfillment location. Payment must be authorized before an order enters production or fulfillment.
We will use reasonable efforts to ship within any time displayed or communicated for your order. If no shipping time is stated, we will ship within 30 days or contact you with the option to agree to a delay or cancel the unshipped order for a refund.
Delivery estimates
Delivery dates are estimates, not guarantees. Transit time begins after the order has been produced and handed to the carrier. Weather, carrier congestion, customs, local disruptions, address problems, and other events outside our control may cause delays.
Shipping charges
Shipping charges are calculated or displayed at checkout based on destination and the shipping method available. Any import duty, customs charge, tax, brokerage fee, or other destination-country fee is the customer’s responsibility unless checkout expressly states otherwise.
Tracking
When tracking is available, it may be included in an order or shipment email. Tracking can take time to update after a shipping label is created.
Address accuracy
Please check your delivery address before submitting an order. Contact info@katiuskamusic.com immediately if a correction is needed. We cannot guarantee changes after production or fulfillment has started. Additional shipping charges may apply when a package is returned because of an incomplete, incorrect, or undeliverable address.
Lost, damaged, or delayed packages
If tracking shows unusual delay, loss, or delivery but the package cannot be located, contact us with your order number. We may ask you to check with household members, neighbors, the carrier, or the local delivery office while we review the shipment.
For an item that arrives damaged, defective, or incorrect, contact us promptly and include clear photos of the item, packaging, and shipping label when available.
Split shipments
Products may be produced at different facilities and delivered in separate packages. You will not be charged additional shipping solely because an order is split by our fulfillment process.
Contact
Questions about shipping may be sent to info@katiuskamusic.com.